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Performance of Water Utilities beyond Compliance

Technical report No 5/2014

'Performance of Water Utilities beyond Compliance' is a report from the European Environment Agency (EEA) prepared in cooperation with  European water associations, which collectively represent approximately 70,000 utilities providing water for around 400 million  people. The data used in the report represents the water using habits of approximately 50 million people.

The report comes shortly after a commitment from the European Commission to improve the transparency and accountability of water service providers by giving citizens access to comparable data on the key economic, technical and quality performance indicators. The commitment is a response to a European Citizen's Initiative, where more than one million citizens signed a petition demanding a 'right to water'.